Privacy policy

Privacy Policy

Last updated: July 14, 2026

Puzzlemania México operates this store and website, including the data, content, features, tools, products, and services to offer you, the customer, a curated shopping experience (the “Services”)[cite: 1]. Puzzlemania México is powered by Shopify technology, which allows us to provide the Services to you[cite: 1]. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you communicate with us through any other means[cite: 1]. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern regarding the collection, processing, and disclosure of your personal information[cite: 1].

Please read this Privacy Policy carefully[cite: 1]. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed, in accordance with the provisions established herein[cite: 1].

Personal Information We Collect or Process

When we use the term "personal information", we refer to any data that identifies you or can reasonably be linked to you or another person[cite: 1]. Personal information does not include data collected anonymously or data that has been de-identified so that it cannot identify you or be reasonably linked to you[cite: 1]. We may collect or process the following categories of personal information—including inferences obtained from such information—depending on how you interact with the Services, where you reside, and what applicable law permits or requires[cite: 1]:

• •Contact Details: including your name, address, billing address, shipping address, phone number, and email address[cite: 1].
• •Financial Information: including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information[cite: 1].
• •Account Information: including your username, password, security questions, preferences, and settings.
• •Transaction Information: including items you view, add to your cart, save to your wishlist, or purchase, return, exchange, or cancel, as well as your previous transactions.
• •Communications with Us: including information you provide to us in your communications, for example, when submitting a customer service inquiry.
• •Device Information: including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• •Usage Information: including information regarding your interaction with the Services, such as how and when you use or navigate them.

Sources of Personal Information

We may collect personal information from the following sources:

• •Directly from you: including when you create an account, visit, or use the Services, communicate with us, or otherwise provide your personal information to us.
• •Automatically through the Services: including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.
• •From our service providers: including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.
• •From our business partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Provide, personalize, and improve the Services: We use your personal information to provide the Services to you, which includes fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items of interest, sending notifications related to your account, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and offering a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to customize and improve the Services.
• Marketing and Advertising: We use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, text message, or postal mail, as well as showing you online ads for products or services on the Services or other websites, including based on items you previously purchased, added to your cart, or other activities performed on the Services.
• Security and Fraud Prevention: We use your personal information to authenticate your account, provide a safe shopping and payment experience, detect, investigate, or act upon potential fraudulent, illegal, dangerous, or malicious activities, protect public safety, and ensure the security of our services. If you choose to use the Services and register an account, you are responsible for maintaining the confidentiality of your login credentials. We strongly recommend that you do not share your username, password, or other information with anyone.
• Communications with You: We use your personal information to provide customer support, respond to your requests, deliver effective services, and maintain our business relationship with you.
• Legal Grounds: We use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other contentious legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons, in accordance with this Privacy Policy. Such circumstances may include:

• •With Shopify, vendors, and other third parties that perform services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, order management, and shipping).
• •With business and marketing partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity across different merchants and websites. Our business and marketing partners will use your information according to their own privacy notices. Depending on where you live, you may have the right to direct us not to share information about you for personalized marketing and advertising based on your online activity across different merchants and websites.
• •When you direct us, request us, or otherwise consent to the disclosure of certain information to third parties, for example, to ship products to you or through the use of social media widgets or login integrations.
• •With our affiliates or generally within our corporate group.
• •In connection with a business transaction, such as a merger or insolvency process, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or other similar requests), to enforce Terms of Service or relevant policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information regarding your access to and use of the Services to provide and improve the Services for you. In order to provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than yours. Additionally, to help protect, develop, and improve our business, we use certain advanced features of Shopify that incorporate data and insights obtained from your interactions with our store, other merchants, and Shopify's own platform. To offer these advanced features, Shopify may use personal information collected regarding your interactions with our store, other merchants, and Shopify's platform. Under these circumstances, Shopify acts as a data controller for your personal information, including responding to your requests to exercise your rights regarding the use of such information for these purposes. For more information about how Shopify uses your personal information and your rights, you can consult Shopify's Consumer Privacy Policy. Depending on where you reside, you can exercise certain rights regarding your personal information through Shopify's privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you click on links that direct to sites not affiliated with or controlled by us, we recommend that you review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public spaces—including information you share on third-party social media platforms—may also be viewable by other users of the Services and users of those third-party platforms, without limitation as to its use by us or third parties. The inclusion of such links does not in itself imply any endorsement of the content on those platforms or of their owners or operators, except as explicitly stated on the Services.

Children's Data

The Services are not intended for use by minors, and we do not knowingly collect personal information from minors as defined under applicable law in your jurisdiction. If you are a parent or legal guardian of a minor who has provided us with personal information, you may contact us using the contact details provided below to request its deletion. As of the effective date of this Privacy Policy, we have no actual knowledge that we "share" or "sell" (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or infallible, and we cannot guarantee "absolute security". In addition, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The length of time we retain your personal information depends on several factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you reside, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only under certain circumstances, and in some cases, we may decline your request as permitted by law.

• •Right of Access: You may have the right to request access to the personal information we hold about you.
• •Right to Erasure: You may have the right to request the deletion of personal information we hold about you.
• •Right to Rectification: You may have the right to request that we correct inaccurate personal information we hold about you.
• •Right to Data Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party under certain circumstances and exceptions.
• •Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving them at any time by using the unsubscribe option. If you opt out, we may still send you non-promotional emails, such as those related to your account or orders you have placed.

You may exercise any of these rights by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and your rights—including those related to data processed by Shopify—you can visit https://privacy.shopify.com/en. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests. In accordance with applicable law, you may designate an authorized agent to submit requests on your behalf. Before accepting a request submitted by an agent, we will require proof that you authorized them to act on your behalf. We will respond to your request within a reasonable timeframe as required by applicable law.

Complaints and International Transfers

If you have any complaints regarding how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

Please note that we may transfer, store, and process your personal information outside of your country of residence. If we transfer your personal information outside of the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission's Standard Contractual Clauses (SCCs) or any equivalent contract issued by the competent authority in the UK, as applicable, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to this Privacy Policy and Contact Us

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the "Last updated" date, and provide notification of changes as required by applicable law.